Product Warranty

1.Marine & Transport Warranty

FIXTECH MARINE & TRANSPORT ADHESIVE SEALANT AND CAULKING PRODUCT WARRANTY


Period of warranty: This warranty extends for a period of twelve (12) months from the time of sale of the product and is subject to compliance with the Conditions of Sale of each product.
Conditions of Sale: This warranty must be read in conjunction with the Conditions of Sale for each product. For the product to be covered by this warranty the Conditions of Sale and of this warranty must be complied with.


Notifications of Application: It is an essential condition of this warranty that the Purchaser notifies Fixtech in writing via facsimile or email when the product is applied or used within five (5) business days. The notification must include where the Fixtech product has been used and must include the customer's name, location, date product applied, batch number(s), estimated square meters or volume/units consumed, temperature and estimated humidity. In the absence of such notification at the time of use Fixtech may deny liability.


Extent of Cover: Where customers have fully complied with the conditions of sale for the product including proper storage, maintenance and application of the product in the event of product failure Fixtech will replace the product at no cost to the purchaser or provide a full refund to the purchaser.


Fixtech accepts no liability for any consequent damage, or replacement or other costs or damage to the maximum extent provided under the applicable Consumer Law.
All claims are limited to the invoice value for faulty product used.


Fitness for Purpose: Purchasers must determine whether the product is fit for the purpose and application for which they intend to use the product. Purchasers need to refer to the product descriptions, Technical Data Sheets (TDS) Material Safety Data Sheets (MSDS) and Instructions for Use provided by Fixtech. These are also available through the website www.fixtech.com.au. Fixtech accepts no liability where a product has been used for an inappropriate purpose or application.


Where consumers have any questions, doubts or uncertainties about any particular application for a product they should discuss their proposed use with a Fixtech representative and reach an agreement about its suitability for a particular application.


Faulty, Inadequate or Inferior Substrates, Workmanship or Use: This Warranty will not apply if detachments or other defects in the work carried out occur as a consequence of a faulty building structure, an inferior substrate, inferior workmanship or application of loads that exceed the potential of the product capacity, or that occur while the purchaser or the purchaser's clients have not complied with all applicable directions, or have followed different directions in connections with the application of the product.


WARNING


Use of Cleaners:
Cleaners must be inside the pH range greater than 4.5 and less than 8.
Cleaners that have an alkalinity greater than pH 8 or an acidity lower than pH 4.5 must not be used. Citric based cleaners must not be used.


Organic solvents such as acetone, mineral spirit or turpentine must not be used


ALL SUCH CLEANERS CANNOT BE USED.
Purchasers need to be aware that adhesive sealants are sensitive to cleaners. These products may be damaged by the use of inappropriate cleaners. Fixtech does not recommend the use of detergents, cleaners and other chemicals. These may damage the adhesive sealant. Where any such product has been used accidentally the surface should be washed thoroughly with fresh water and the cleaner should not allowed to dry.
Fixtech recommends that its products are cleaned with fresh and/or salt water. The final wash should be fresh water.


Storage: Fixtech products should not be stored at temperatures greater than 25oC for extended periods. The warranty will not apply where Fixtech products are stored for periods greater than six (6) months. Stored product must be rotated at intervals not greater than four (4) weeks.


In addition purchasers must comply with storage conditions specified for any particular Fixtech product.


Notifications:
Damage on Delivery: Any damage to product caused by delivery must be noted on the delivery documents at the time of the delivery. The purchaser has seven (7) after delivery to file a written claim or in the case of international sales fourteen (14) days if the sale originates from outside Australia. Damaged product must be returned or recoverable by Fixtech.
Product Failure: Fixtech must be notified in writing within five (5) business days of the purchaser becoming aware of any product failure.


Fixtech must be given reasonable opportunity to inspect any such failure prior to any restoration work being undertaken: Where Fixtech has not been such opportunity to inspect faulty product prior to restoration Fixtech will deny any liability.


Payment for Product: The occurrence whether actual, perceived, or potential of any product damage or failure does not give the purchaser the right to decline payment. Fixtech may deny liability where product remains unpaid or payment remains partially or completely outstanding.
No Extension of Warranty: Fulfilment of the warranty by Fixtech will not lead to any extension to or renewal of the original warranty period.

Third Parties: This warranty extends to third parties and the warranty may be enforced by third parties against Fixtech provided all conditions of the warranty have been complied with.
Process To Make a Claim:

a. Claimant must contact Fixtech by email or facsimile and provide proof of purchase. Claimant must advise Fixtech where the product was purchased, the date of purchase and the product batch number(s).
b. Claimants must allow Fixtech reasonable opportunity to inspect the faulty product in situ before undertaking any removal or restoration work.
c. A Fixtech representative must attend the complaint, examine all details, take photos and record time spent, location and any batch numbers.
d. Samples of failed product may be collected by the Fixtech representative at the site for further inspection and testing.
e. Where Fixtech is satisfied there may be grounds for a claim Fixtech will,at its discretion, forward the claim to its Product Liability Insurer or Fixtech may agree to settle the claim itself directly.
Warranty limit: To the maximum extent permitted by law Fixtech's liability is limited to the value of the invoiced amount for the product in the alternative Fixtech may replace the product at its own cost.

 

2. Construction Warranty

FIXTECH CONSTRUCTION ADHESIVE SEALANT PRODUCT WARRANTY


Period of warranty: This warranty extends for a period of 10 years from the time of sale of the product.


Conditions of Sale: This warranty must be read in conjunction with the Conditions of Sale for each product. For the product to be covered by the warranty the Conditions of Sale and of the warranty must be complied with.


Notifications of Application of Product: where a Purchaser applies more than ten (10) tubes of product the Purchaser must notify Fixtech in writing via facsimile or email when the product is applied or used within five (5) business days. The notification must include; the location, date applied, batch number(s) and estimated numbers of tubes.

In the absence of such notification at the time of use Fixtech may deny liability for large applications.


Extent of Cover: Where customers have fully complied with the conditions of sale for the product including proper storage, maintenance and application of the product in the event of product failure Fixtech will replace the product at no cost to the purchaser or provide a full refund to the purchaser.


Fixtech accepts no liability for consequent damage, removal or replacement or other costs or damage to the maximum extent provided under the applicable Consumer Law.
All claims are limited to the invoice value for faulty product used.


Fitness for Purpose: Purchasers must determine whether the product is fit for the purpose and the application for which they intend to use the product. Purchasers need to refer to the product descriptions, Technical Data Sheets (TDS) Material Safety Data Sheets (MSDS) and Instructions for Use provided by Fixtech. These are also available through the website www.fixtech.com.au. Fixtech accepts no liability where a product has been used for an inappropriate purpose or application. Where consumers have any questions, doubts or uncertainties about any particular application for a product they should discuss their proposed use with a Fixtech representative.


Faulty, Inadequate or Inferior Substrates, Workmanship or Use: This Warranty will not apply if detachments or other defects in the work carried out occur as a consequence of a faulty building structure, an inferior substrate, inferior workmanship or application of loads that exceed the potential of the product capacity, or that occur where the purchaser or the purchaser's clients have not complied with all applicable directions, or have followed different directions in connections with the application of the product.


Storage: Fixtech products should not be stored at temperatures greater than 25C for extended periods. The warranty will not apply where Fixtech products are stored for periods greater than six (6) months. Stored product must be rotated at intervals not greater than four (4) weeks.
In addition purchasers must comply with storage conditions specified for any particular Fixtech product.


Notifications:
Damage on Delivery: Any damage to product caused by delivery must be noted on the delivery documents at the time of the delivery. The purchaser has seven (7) after delivery to file a written claim or in the case of international sales fourteen (14) days if the sale originates from outside Australia. Damaged product must be returned or recoverable by Fixtech.
Product Failure: Fixtech must be notified in writing within five (5) business days of the purchaser becoming aware of any product failure.
INSPECTION: Fixtech must be given reasonable opportunity to inspect any such failure prior to any restoration work being undertaken. Where Fixtech has not had such opportunity to inspect faulty product prior to restoration Fixtech will deny any liability.

Payment for Product: The occurrence whether actual, perceived, or potential of any product damage or failure does not give the purchaser the right to decline payment. Fixtech may deny liability where product remains unpaid or payment remains partially or completely outstanding.
No Extension of Warranty: Fulfilment of the warranty by Fixtech will not lead to any extension to or renewal of the original warranty period.

Third Parties: this warranty extends to third parties and the warranty may be enforced by third parties against Fixtech provided all conditions of the warranty have been complied with.
To Make a Claim:
a. Claimant should contact Fixtech by email or facsimile and provide proof of purchase. Claimant must advise Fixtech where the product was purchased, the date of purchase and the product batch number(s).
b. Claimants must allow Fixtech reasonable opportunity to inspect the faulty product in situ before undertaking any removal or restoration work.
c. Where Fixtech is satisfied there may be grounds for a claim Fixtech will, at its discretion, forward the claim to its Product Liability Insurer Or Fixtech may agree to settle the claim itself directly.